How long will it take to get my order ?
It take on average 2-4 weeks from time of placing your order. If you have not received your order within 28 days of placing your order, please contact us. Some products from smaller manufacturers who are not based in major cities can cause slight delays to orders from time to time. Generally such products will be indicated as such.
What forms of payment are accepted ?
We accept payments via credit card (Visa, Mastercard, JCB, American Express) and debit card (Delta, Switch, Solo and Visa Electron). All credit card payments are processed by WorldPay in US Dolars. Additionally we accept payments via PayPal.
What is Ayurveda ?
Ayurveda is the ancient healing science of the Vedic culture. It is a complete system of medicine and natural living. Ayur means life and Veda means wisdom. Ayurvedic medicines and 100% natural and prepared from herbs and purified minerals. They are safe, effective and have no side-effects.
Is it safe to enter my credit card details online ?
When you enter your credit card details online via our checkout page they are encrypted with SSL which means that the details you enter arrive us without the possibility of a 3rd party accessing this information. Industry standard 128-bit encryption is used.
Our SSL encryption is provided by The WorldPay who are one of the Internet's largest and most trusted payment gateways.
Which countries do you ship to ?
We can ship to any country that has a postal service and is free of strict customs rules and regulations. All orders are despatched directly from our offices in India to your postal address so shipping is available worldwide. We send all parcels via the India Post using registered airmail parcels.
What is a wishlist ?
Your wishlist is a list of items that you would like to buy but are not yet ready to purchase. This is a feature available for registered Madanapalas customers and when you find a product you like, you have the option to add it to your "wishlist". This is an easy way to keep track of products you would like to buy at Madanapalas. You can also send your wishlist to a friend perhaps a week or so before your birthday or wedding aniversary!
What is your refund and returns policy ?
We will gladly refund you in full for any product you may purchase from Madanapalas that you are not completely happy with. Simply contact our customer care department and they will advise you how to return your product. Once received we will refund your card in full. In the case of you returning part of an order, we will refund you for the items returned. Simple as that!
I can't find the Ayurvedic product I'm looking for, what should I do ?
We have access to many thousands of products from India's leading manufacturers, simply send a mail to our Customer Care Team and we will source the product for you.
Do you sell gift vouchers ?
Yes of course we do! You can purchase various denominations of Gift Vouchers from Madanapalas Simply visit our Gift Voucher aisle and add them to your shopping cart!
Once you have completed payment, you will receive your gift voucher as a credit balance in your account where upon you can e-mail the voucher to a person of your choosing.
What should I do if I forget my Madanapalas password?
You can go http://forgotpassword.madanapalas.com and you will be issued with a new temporary password via Email. Login with this password and reset your password as you wish.
How do I purchase a Gift Voucher ?
Simply visit the Gift Voucher Aisle and add your selected voucher(s) to your shopping cart.
Once you've completed your order and we have processed your payment we will activate your Gift Voucher and you will receive an e-mail confirming this. You can then login to your account and in your shopping cart you will see your Gift Voucher value. You can now send vouchers to friends and family using the Send Voucher link.
How do I send a Gift Voucher to someone ?
Once you've purchased your Gift Voucher and the balance is in your Madanapalas account, simply option to Send Voucher and enter the name and e-mail of the person who is to receive the voucher. Once this form is completed an eVoucher with a special Gift Voucher code will be sent to your friend. You can add a custom message for example a birthday or aniversary greeting.
How do I use my Gift Voucher for a purchase ?
Once you've received your gift voucher, the funds will show in your Gift Voucher Account and you can use those funds to purchase other items in our store. At the checkout stage, an extra tick box will appear in the section under Gift Vouchers and Discount Coupons. Selecting this tick box will apply those funds in your Gift Voucher Account. Please note:
You will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for future purchases.
How do I redeem a Gift Voucher I've been sent by e-mail ?
If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. You can now redeem the Gift Voucher in two ways:
1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will the be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You Can then use the amount to purchase any item from our store.
What is the Ayurvedic tip of the day?
We provide a service to get an Ayurvedic lifestyle and health tip of the day each day in your e-mail. This service is in the interests of global health and vitality. Tips cover all aspects of Ayurvedic living from diet to sleep, digestion to excercise.